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By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.


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Author introduction

Amy Jo Martin (born July 5, 1979, in Green River, Wyoming), is an American author, speaker, entrepreneur, and founder and CEO of Digital Royalty. Headquartered in downtown Las Vegas, Nevada, Digital Royalty is a social media and education company that helps individuals and brands build, measure and monetize their digital universe.



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